Xerox: Duplicating Success

Using LSS and DFSS at Xerox to achieve success

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The company whose very name defined an industry almost half a century ago is now using Lean Six Sigma (LSS) and Design For Six Sigma (DFSS) as a way to stay in the forefront of document technology, and provide better ways for customers to improve business results.

Xerox Lean Six Sigma was launched across the entire enterprise in 2003, led by CEO and Chairman of the Board Anne Mulcahy and her senior leadership team of about a dozen people.

More than 600 Master Black Belts and Black Belts throughout the company are leading projects and coaching close to 3,500 Green Belts, a number which is growing steadily.

Some 30,000 have completed Yellow Belt training and many organizations have achieved 100 percent of their employees trained.

For a company built on innovation, Design for Lean Six Sigma was an obvious progression. Xerox launched DFLSS across the global product design and delivery community in spring 2005.

Stated goals included: "faster time to market; lower total cost of ownership for customers; a consistently positive customer experience; and more opportunities for breakthrough, industry-leading offerings."

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