SIPOC Workbook

Successfully document your process to support improvements

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The SIPOC is often presented at the outset of process improvement efforts such as Kaizen events or during the "define" phase of the DMAIC process.[3] It has three typical uses depending on the audience:

• To give people who are unfamiliar with a process a high-level overview


• To reacquaint people whose familiarity with a process has faded or become out-of-date due to process changes


• To help people in defining a new process

The SIPOC Workbook Package is a Word template, with sample and 10 page user guide in both 97-2003 and/or 2007 versions to assist you in leading users to document current ("as-is") processes in order to support development and improvement. This structured approach and instructional guide will help you lead them in a voyage of discovery and frequently provides an eye-opening experience, even to long-time users, in the "inner workings and hidden mechanisms" of their processes.

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